Enabling better customer experiences for the DMA

Enabling better customer experiences for the DMA

The task The DMA is a trade organisation for data-driven marketers trying to empower marketing organisations to be more creative, innovative and ethical. They were keen to explore ways to create better interactions and experiences for their members and we wanted to...
How on earth do I carve out my CRM system?

How on earth do I carve out my CRM system?

For some, the CRM system of an organisation is like its beating heart. So, extracting parts of it from the parent company during a carve-out may feel like open heart surgery! Capabilities, commercials, data and functionality need to be carved out to create a...
What makes a carve-out successful?

What makes a carve-out successful?

Here are a few pointers on what you should do to avoid the pitfalls and challenges of a carve-out. 1. Mitigate risk In an ideal world, any new business you carve out from its parent, should have infrastructure, resources and talent to operate effectively. But quite...

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